Terms of use

Last updated: 29 September 2026

What Benvenù is

Benvenù is a free guide that helps newcomers through Italian bureaucracy, anywhere in Italy, with local details for some cities. It's independent: it isn't a government service and isn't connected to any public office, university or embassy.

Information, not legal advice

The information in the app is general. It isn't legal advice and doesn't replace advice from a lawyer, a CAF, your university or the office involved. Rules, fees and procedures change, and offices sometimes work differently from one another. Before you act, check the official source linked on each step.

Using the information

Rules, deadlines, fees and office practices change, sometimes without notice. Each step shows when we last checked it and links to its official source.

• Before you act, especially before a deadline, a payment or an appointment, check the official source or ask the office.
• If Benvenù and the official source differ, the official source is right.
• Benvenù is a free information guide. We don't act on your behalf, submit anything for you or decide your case, and we're not responsible for decisions made by offices, universities, employers or other third parties.
• We're not responsible for consequences of information that changed after the date we last checked it, when you could have checked the official source.

Nothing in these terms limits liability that the law doesn't allow to be limited (for example for intent or gross negligence), or your rights as a consumer.

Keeping it accurate

We work to keep the information accurate and up to date, and we mark steps we haven't checked against an official source yet. We can't guarantee how every office handles every case. If something was different for you, tell us with "Something different for you?" so we can fix it.

Who can use it

Benvenù is meant for adults (18 and over).

Price

Benvenù is free. There are no purchases, subscriptions, in-app payments or hidden fees, so there's nothing to refund. Official fees mentioned in the guide (for example for the permesso) are paid to the offices, never to us.

Links to other websites

The app links to official websites, maps and other services. Their owners are responsible for their content, availability and privacy practices.

Referral links

Some links to other services are referral links: if you sign up through one, we may receive a reward from the company. It costs you nothing extra. Referral links are clearly marked, and you're free to choose any other provider. Which links are referral links, and the current offers: benvenu.app/offers.

Your data

Your answers, progress, plans and notes stay on your phone; the privacy policy explains the details. You can stop using the app at any time, and delete all your data with "Reset all data" in Settings or by uninstalling the app.

Our content

The texts, step structure and verified information in Benvenù were researched, written and checked by us. You may use them for your own needs. You may not copy, extract or reuse all or a substantial part of them in another app, website, dataset or service without our written permission.

Fonts, software and names

The fonts (Onest, Vazirmatn, Noto Sans Devanagari) are used under the SIL Open Font License 1.1. Benvenù is built with open-source software (such as React Native and Expo) under its own licenses, mostly MIT. Names of offices, services and companies belong to their owners; mentioning them doesn't mean they endorse Benvenù.

Your rights

Nothing in these terms limits the rights you have as a consumer under Italian and European Union law.

Law

These terms are governed by Italian law. If you live in another country, this doesn't take away the protection its mandatory consumer rules give you.

Changes

If these terms change, we'll publish the new version here with a new date.

Contact

Questions: whodevs@gmail.com